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Communication with Customers

Confirm the customer’s priorities for the translation


Have the priorities for the translation been clearly determined?
There is a direct correlation among “Quality”, “Due Date”, “Price”, and “Handling”.
First of all, determine what your priorities are. After determining the priority, we will clearly explain how this affects other elements.
After coming to an understanding, we begin translation.
 

Confirmation Chart of Priority Items


Priority Matrix Basic Form
Priority Matrix

Priority Matrix
《Case1. Priority: Price》

Priority Matrix : Price

When the highest priority is on reducing the price: This requires a longer due date or corresponding quality.

Example methods for lowering price
1. Omit some of the translation processes.
2. Set aside sufficient time to work on the translation within the adjusted time.
3. Use translators who have a lower translation rate.
4. Eliminate meetings or other portions requiring work.
5. Set fewer requirements.
6. Increase role sharing with the customer.

Potential Issues
■ Quality will decrease according to the omitted items.
■ More time is needed.
■ There is a reason the price is lower.
■ Fewer opportunities for communication.
■ Quality of detailed portions is lower, which leaves more work for the customer.
■ Customers need to handle more work related to role sharing and proofreading.

《Case2. Priority: Due Date》

Priority Matrix : Due Date

When the highest priority is on the shortest possible due date: Labor-intensive methods are used, which increases price. Multiple translators may be used, which affects consistency.

Example methods for shortening the due date
1. Use labor-intensive work methods.
2. Use translators with faster translation speed.
3. Omit some of the translation processes.
4. Eliminate meetings or other portions requiring work.
5. Set fewer requirements.
6. Increase role sharing with the customer.

Potential Issues
■ Increasing the number of translators may result in inconsistent quality.
■ Faster translation will increase potential issues.
■ Quality will decrease according to the omitted items.
■ Fewer opportunities for communication.
■ Quality of detailed portions is lower, which leaves more work for the customer.
■ Customers need to handle more work related to role sharing and proofreading.

《Case3. Priority: Quality》

Priority Matrix : Quality

When the highest priority is on translation quality: This requires sufficient time and budget.

Example methods for ensuring quality
1. Take sufficient time to eliminate potential issues.
2. Create a plan using the proper workers for ensuring proper quality.
3. Discuss each process until reaching an agreement.
4. Select proper workers and determine the schedule based on the required items.
6. Establish good cooperation with customer.

Potential Issues
■ The time and cost required are higher that normal.

 

We place a high priority on communication with customers.


We first make sure to have proper communication so that we clearly understand the requests, priorities, and specifications of our customers before we begin translation.

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